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Fidelity Financial Services

Taking Care Of Business So You Can Take Care Of Your Customers!

Fidelity is a results orientated Retail and Commercial Collection Agency with an outstanding professional group of Account Representatives, Collectors and Administrative Personnel. Our excellent staff produces a collection rate much higher than the industry average. Please see our chart below. We realize the importance of getting the job done, while maintaining good relations between you and your customers and clients.

Our highly trained team uses the latest technology and we operate in a professional and courteous manner. We work strictly on commission and you will be very happy with our results for your bottom line! 

Fidelity Financial Services Staff is fully trained and experienced to meet your billing needs!

Sending statements to your customers on time and following up with them on payment options will reduce your A/R dramatically.  If your office has a high volume of statements each month, but you do not want to hire more staff, invest in the proper software or maintain your statements in house, FFS is the solution for you.  We are a full-serviced billing provider, experienced in processing any type of statements your office may have. We will get you results!

Whether you are a small, medium or large business, our team of experienced professionals can reduce your overhead and accelerate your cash flow! Our billing services are 100% effective! We use the latest software available to process and allocate your statements to your customers.  They will receive a bill from us but on your letterhead, with a clear, easy to read explanation of what is owed. Our experienced staff will then continuously follow-up with your customers, in a courteous manner, until your money is received.

 

Monthly maintenance for all types of accounts

Fidelity provides comprehensive receivable management for all types of loans, including tuition contracts, membership contracts, mortgages, promissory notes and association dues to name a few. Fidelity provides billing, payment processing, accounting, and customer service calls.

Fidelity strives to provide competitive priced solutions combined with proven technology, security and complete services. Fidelity works diligently to ensure the best safeguards are available to our clients AND their customers. In an effort to provide the most secure environment, Fidelity utilizes a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.

Services include:

  • Setting up new loans
  • Welcome letter to all new accounts
  • Monthly statements
  • All payment processing
  • Automatic debit of bank accounts or credit cards
  • Timely, progressive late notices
  • Complete monthly accounting (more frequently, if requested)
  • Custom reports available
  • All customer service inquiries
  • Quality collection calls, including skiptracing
  • Credit bureau reporting
  • Internet access to all accounts and reports
  • Online payments
  • Remote reporting capabilities
  • Electronic account placement
  • DocuSign E-signatures
  • Secure offsite data back-up
  • Thorough collection follow up and automatic transfer to Fidelity Financial's collection department upon client approval

 

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About Us

In Pursuit of Perfection and Maximum Reimbursement

Fidelity Financial Services, Inc. is a commercial collection agency dedicated to helping organizations improve financial performance, collect bad debt and get your accounts receivables back on track.

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